Warranty & complaints

Warranty & complaints

We are only satisfied when you are too! We are therefore very happy with your feedback. Leave your message via our contact page with your opinion, experience and/or comments. We will send you a substantive response within one or two working days.


If you are not satisfied, please feel free to contact us by filling in the contact form. We always respond within one or two working days and always do my utmost to find a suitable solution.

Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee:

PO Box 90600
2509 LP The Hague

For more information, see: Thuiswinkel Disputes Committee.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.


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