Return

Return

Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@byroxys.com . We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Damaged stuff
Damage and defects are very annoying. If you have received a damaged item, please send us a message. Send your email to info@byroxys.com with the following information:
• The order number
• A photo clearly showing the damage or defect;
• A short description of the defect (and how it happened, if necessary).
Send your purchase to us and if all goes well, you will steal the show again within 2 weeks with your Roxy's design.

Guarantee
The legal guarantee applies to all products that you buy from us. Legal guarantee means that a product must do what you can reasonably expect from it.

The warranty does not include normal wear and tear and traces of use.
Roxy's is not responsible for damage to items caused by negligence or for damage caused during fitting or return.